Refund Policy

At ZS Mobile, we value transparency and fairness. Please read our Refund Policy carefully before placing an order, as it clearly explains the conditions under which refunds or replacements are accepted.

1. No Cash on Delivery (COD)

We do not offer Cash on Delivery (COD).
All orders must be prepaid using the payment methods available on our website.

2. No Warranty Policy

ZS Mobile does not provide any warranty on any product sold, including watches, mobile accessories, and sunglasses.

All products are sold on an “as-is” basis.

3. Return / Refund Eligibility

Refunds or replacements are accepted ONLY if the customer provides a proper parcel opening video.

Parcel Opening Video Must:

Be clear, continuous, and unedited
Start before opening the sealed package
Clearly show:
- Shipping label
- Sealed parcel
- Complete unboxing process

❌ No parcel opening video = No refund or replacement

4. When Refunds / Replacements Are Accepted

Refund or replacement requests will be considered only in the following cases:

Damaged product received
Wrong product received
Missing item in the parcel

All claims must be reported within 24 hours of delivery along with the parcel opening video.

5. Non-Refundable Situations

Refunds or replacements will NOT be provided in the following cases:

No parcel opening video provided
Video is edited, cut, unclear, or starts after opening
Change of mind
Color or design mismatch due to screen/display variation
Minor wear, usage marks, or damage after use
Delayed delivery caused by courier partners

6. Refund Process

Once your claim is approved, refunds (if applicable) will be processed to the original payment method.
Refunds are typically completed within 5–7 business days, depending on your bank or payment provider.